Fulcrum Associates

Our Principals

Jonathan Miller

 

Jonathan Miller is a career Chief Technology Officer, consultant, and entrepreneur with over 30 years in information technology.  He has extensive senior-level experience in both large corporations and start-ups, in which he has set and executed the technology strategy.  Mr. Miller has led global teams in the U.K., Eastern Europe, India, China, Japan, Singapore, and Australia.  He has honed strong engineering process and operational excellence from building enterprise-class business systems and meeting stringent service levels.  He has also led product development and product management, particularly for innovative SaaS offerings.  Throughout his career, Miller has spoken at numerous conferences on a variety of subjects including how to measure and manage Agile software development projects.

Mr. Miller was with S&P Global (formerly known as The McGraw-Hill Companies) for 11 years.  Most recently, he was the Chief Technology Officer for J.D. Power, a unit of S&P Global and one of the world’s most recognized brands in customer satisfaction.  The firm helps its clients measure, understand and improve the metrics that drive growth and profitability.  There, Miller developed scalable cloud-based platforms that helped J.D. Power evolve from a market research company into a provider of data & analytics.

Previously within S&P Global, Mr. Miller was the Chief Technology Officer for Equity Research Services, a business unit that provided independent investment research, news and commentary to the wealth management market.  Miller had global responsibility for software engineering, technical project management, and quality assurance.  Under his leadership, the technology organization streamlined the business’ value chain by implementing leading-edge systems that digitized the end-to-end investment research production process, from data and content collection through to client-facing product distribution.

Earlier in his career, Miller was involved in several entrepreneurial ventures, including iClick, a software company he co-founded that pioneered employee and manager self-service for human resources.  ComputerWorld magazine named iClick as one of the “Top 100 Emerging Companies to Watch in 2000.”  In the early 1990s, Miller helped create and grow ANS, the seminal national internet service provider that pioneered the commercialization and privatization of the NSFNet, the predecessor of the Internet.

Mr. Miller received a Bachelor’s degree in Physics from Hamilton College in New York and a Master’s degree in Electrical Engineering from Columbia University in New York City.

A native New Yorker, Miller currently resides with his wife and two sons in northern Los Angeles where he enjoys cycling and hiking in his spare time.

 
 

Recent press about Jonathan Miller

 

J.D. Power Makes Big Data Big Business

J.D. Power’s tech team members aren’t order-takers. They’re strategic advisors­, which is the way CTO Jonathan Miller thinks it should be at every company. (links to Sync Magazine)

 

VoX adds software prowess to J.D. Power’s deep-rooted market research

J.D. Power has always been known as the “Voice of the Customer,” but until recently it wasn’t known for IT innovation. Thanks to major investments in technology and a new client data portal, that’s changing.  (.pdf, 4.9 MB)